Refund Policy for CoinubeX.com

1. General At CoinubeX.com, we prioritize customer satisfaction and transparency. This refund policy governs the conditions under which refunds may be provided for our services or products.

2. Eligibility for Refunds 

2.1. Product or Service Errors: If a product or service from CoinubeX.com is faulty or does not meet the described specifications, you are entitled to a full refund.

2.2. Non-performance of Services: If CoinubeX.com is unable to deliver a contracted service due to reasons within our control, you will receive a refund for the corresponding amount.

2.3. Customer Cancellation: You have the right to cancel your order or service up to a specified time before execution. Please refer to the specific cancellation terms on our website or contact our customer service.

3. Refund Request Process 3.1. Contact Our Customer Service: To request a refund, please contact our customer service. Provide your order number and reasons for the refund request.

3.2. Processing Time: We endeavor to process all refund requests as quickly as possible. Processing times may vary depending on the scope and complexity of the request.

4. Refund Conditions 

4.1. Original Condition: Products must be in their original condition and returned in the original packaging to qualify for a refund.

4.2. Timeframe: Refund requests must be made within a reasonable timeframe after the purchase or service provision, as specified on our website.

4.3. Payment Method: Refunds will be processed using the original payment method unless otherwise agreed upon.

5. Exceptions 

5.1. Digital Goods: For digital goods or services that have been downloaded or utilized, refunds may not be granted unless they do not meet the specified specifications.

5.2. Non-eligible Refund Requests: Refund requests that do not meet the above criteria may be declined.

6. Contact Us For further information about our refund policy or to submit a refund request, please contact our customer service .

This refund policy is effective as of 06.2024 and may be updated without prior notice.